Welcome to Hawaii State Health Insurance Assistance Program
Local Help for People with Medicare

Medicare

Name Phone Website Description
MEDICARE.GOV

 

https://www.medicare.gov/  
MEDICARE RIGHTS CENTER 1-800-333-4114 https://www.medicarerights.org/  

PART A & PART B ENROLLMENT

Name Phone Website Description
SOCIAL SECURITY ADMINISTRATION (SSA) 1-800-772-1213 https://www.ssa.gov/  
HONOLULU SSA OFFICE 1-855-572-4879
TTY: 1-800-325-0778
FAX: 1-833-950-2764
   
KAPOLEI SSA OFFICE 1-855-572-4866
TTY: 1-800-325-0778
FAX: 1-833-950-2742
   
WAILUKU SSA OFFICE 1-855-572-4863
TTY: 1-800-325-0778
FAX: 1-833-950-2740
   
HILO SSA OFFICE 1-855-572-4860
TTY: 1-800-325-0778
FAX: 1-833-950-2766
   
LIHUE SSA OFFICE 1-855-572-4842
TTY: 1-800-325-0778
FAX: 1-833-950-2768
   

PART C ENROLLMENT | MEDICARE ADVANTAGE PLANS

Name Phone Website Description
HMSA 1-800-693-4672 https://www.hmsa.com/advantage
HUMANA 1-800-833-2364 https://www.humana.com/MEDICARE  
KAISER PERMANENTE 1-877-408-3494 https://kp.org/medicare  
OHANA HEALTH PLAN 1-866-907-2058 https://www.ohanahealthplan.com/medicare  
UNITED HEALTHCARE 1-800-555-5757 https://www.aarpmedicareplans.com/  

MEDICARE MEDICAL SAVINGS ACCOUNT | MEDICARE ADVANTAGE PLANS

Name Phone Website Description
LASSO HEALTHCARE 1-866-766-2583 https://www.lassohealthcare.com/
       

DUAL – SPECIAL NEEDS PLANS | MEDICARE ADVANTAGE PLANS

Name Phone Website Description
ALOHACARE 1-866-973-6395 https://www.alohacare.org/
HMSA 1-800-693-4672 https://www.hmsa.com/advantage  
KAISER PERMANENTE 1-877-408-3494 https://kp.org/medicare  
OHANA HEALTH PLAN 1-866-907-2058 https://www.ohanahealthplan.com/medicare  
UNITED HEALTHCARE 1-800-555-5757 https://www.aarpmedicareplans.com/  

PART D ENROLLMENT | PRESCRIPTION DRUG PLANS

Name Phone Website Description
AETNA MEDICARE 1-833-526-2445 https://www.aetnamedicare.com/
CIGNA 1-800-735-1459 https://www.cigna.com/medicare/
CLEAR SPRING HEALTH 1-877-317-6082 https://clearspringhealthcare.com/
ELIXIR INSURANCE 1-888-377-1439 https://www.elixirinsurance.com/
EXPRESS SCRIPTS MEDICARE 1-866-477-5704 https://www.express-scriptsmedicare.com/part-d.shtml
HUMANA 1-800-706-0872 https://www.humana.com/MEDICARE
MUTUAL OF OMAHA 1-800-961-9006 https://www.mutualofomaharx.com
UNITED HEALTHCARE 1-888-867-5564
1-800-753-8004
https://www.aarpmedicareplans.com/health-plans/prescription-drug-plans.html
WELLCARE 1-888-293-5151 https://www.wellcare.com/PDP

OTHER INSURANCES & ASSISTANCE

Name Phone Website Description
HAWAII EMPLOYER-UNION HEALTH BENEFITS TRUST FUND (EUTF) 808-586-7390 https://eutf.hawaii.gov/
MARKETPLACE | AFFORDABLE CARE ACT   https://www.healthcare.gov/
MEDICARE SUPPLEMENT INSURANCE (MEDIGAP) OFFERED IN HAWAII   Download PDF
NATIONAL ACTIVE AND RETIRED FEDERAL EMPLOYEES ASSOCIATION (NARFE) 1-800-456-8410 https://www.narfe.net/enarfe/home/index.cfm
TRICARE FOR LIFE   https://tricare.mil/tfl
U.S. DEPARTMENT OF VETERANS AFFAIRS   https://www.va.gov/
Individual Dental Insurance Plan Resource List 2020-2021   Download PDF
Individual Vision Insurance Plans in Hawaii 2020-2021   Download PDF

APPEALS AND GRIEVANCES

Name Phone Website Description
LIVANTA (Beneficiary and Family Centered Care-Quality Improvement Organizations) 1-877-588-1123 https://livantaqio.com/en

Publications

Name

Your Medicare Benefits

Your Guide to Medicare Prescription Drug Coverage

Your Guide to Medicare’s Preventive Services

Your Guide to Choosing a Nursing Home

Medicare Hospice Benefits

Medicare & Other Health Benefits: Your Guide to Who Pays First

Medigap (Medicare Supplement Insurance): Getting Started

Choosing a Medigap Policy: A Guide to Health Insurance for People with Medicare

Medicaid Benefits Questions

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